F.A.Q.

Frequently Asked Questions

Q: How in the world do you pronounce Fyrinnae?

Q: Your eye shadows are 3 grams? That's not very big...

Q: How many uses are in an eye shadow mini?

Q: Why is the eye shadow I received clumpy?

Q: I don't see any sample sizes? Where are they?

Q: Do you offer discounts for artists?

Q: What types of payment do you accept?

Q: My order is missing a product, is it backordered?

Q: Your eye shadows state that some are lip-safe. But which ones?

Q: When I tried the color, it looks very different from your picture, and lacks the shimmer.

Q: Where can I find ingredients and information on each product?

Q. This isn't mineral makeup?





Q: How in the world do you pronounce Fyrinnae?
A: Just as it is spelled, with a soft "y". "Feer-ih-nay".



Q: Your eye shadows are 3 grams? That's not very big...
A: No, they weigh about 3 grams depending on shade, but volume-wise, are bigger than that (each full size jar contains at least 1.25 to 1.5 teaspoon packed down). More information can be found on the eye shadow category page and here's an eye shadow jar size comparison photo, and one of all jars here. Note that the little sample jars (commonly called "3 gram" size) hold quite a bit less if filled, about 2/3 of a teaspoon, and often have a domed base, though at first glance they appear to be the same size as the regular shadow jars (commonly called "5 gram"). Dry cosmetics are required in the US to be measured by weight, not volume, so that is why we always list approximate weights for powder products on the label.  



Q: How many uses are in an eye shadow Mini?
A: a 1/3 teaspoon is enough to last you anywhere from 20 to 40+ applications. A full size shadow jar has about 4x as much product as a Mini. Sample sizes of other powder products are about 1/4 tsp to 1/2 tsp.



Q: Why is the eye shadow I received clumpy?
A: Our eye shadows are not free-flowing powder, as noted at the top of the eye shadow cetegory pages. They should appear clumpy, and some shades will often have little balls of shadow, which are easily used as is or broken with a brush.


Q: I don't see any sample sizes? Where are they?
A: Click on each color name or photo for the shade description and the size option. All jars are labeled!



Q: Do you offer discounts for artists?
A: No, there are no pro or volume discounts; we strive to keep our prices low to be affordable to everyone.

Q: What types of payment do you accept?
A: We take Visa, Mastercard, American Express, Discover, and PayPal.



Q: My order is missing a product, is it backordered?
A: Oops! No, we don't do backorders, but it is possible to miss an item or two when packing up orders. Please let us know if this happens (reply to your receipt), and the replacement will be sent out to you. Also, we ask that customers email us if something seems "not quite right", like a color being very different from the description (photos vary greatly on different systems and monitors, so those will rarely be spot-on), or the wrong size was sent.



Q: Your eye shadows state that some are lip-safe. But which ones?
A: All are safe for use on the lips except the colors where "Not lip-safe" is listed after the shade description. All blush shades are safe for lip use as well.



Q: When I tried the color, it looks very different from your picture, and lacks the shimmer.
A: It's usually all in application. Nearly all swatch photos are shown with the dry application "patted" on, not brushed across the skin. Rubbing firmly will often ruin the color, and makes the shimmer or sparkle less visible. Remember, our shades are not simply colored mica powder. Also, different lighting gives different results. Some shades, like Snow Leopard, Crimson Ghost, and other simple, semi-sheer ones may be "swept". Just play around with different techniques!



Q: Where can I find ingredients and information on each product?
A: Aside from product labels, the main category page should have this information, if the product description itself does not.



Q. This isn't mineral makeup?
A: No. What is marketed as "natural" or "pure" mineral makeup really isn't. All of the ingredients in mineral makeup are purified and lab-treated. Many are man-made. Mica, while a natural occuring mineral, doesn't come in uniform little blue micro-flakes. It is an off-white or dull grey platelet that for cosmetic grade is chemically treated, ground, processed again, filtered, and in many cases, enhanced with a base colorant such as iron oxide or titanium dioxide.

Ultramarine Blue was originally made from the gemstone Lapiz Lazuli, many, many years ago. It is now lab-produced (same with Manganese Violet, a very safe cosmetic ingredient used in lipstick, eye shadow, etc). These are just a couple examples. We do use FDA-approved cosmetic dyes in some products (most of the eye shadows do not contain any).

Actually, nearly all color-cosmetics are "mineral" products, unless strictly dyes are used for color: Your mascara contains Iron Oxides to make it black or brown. So does your liquid foundation. Your eye shadows contain Mica, Titanium Dioxide, and or Iron Oxides. Same goes for lip products, eye liners, and most nail polish. Your powders, whether loose or pressed are based off "mineral" ingredients: talc, silica, and mica are considered mineral, but they sure didn't get mined and stuck in a jar. Many of our cosmetic colors are enhanced in our lab. For example, we heat-treat some colorants to change the shade. This is not to say that what you buy as "mineral makeup" isn't among the cleanest, most minimal products for your skin. It is usually. However, it doesn't come right out of the ground, either (clays, such as Kaolin, would be closest to this, and even they are of course purified and sometimes bleached).





A note about reviews: This version of our site, which is an enitely different cart system than the one we used from 2005-2008, was started in 10/2008, and we had to transfer everything over manually. Customers asked for the reviews to be added back, so we put many of those from the past year in, one by one, but could not alter the date---it set as the day this cart was fully uploaded. They all remained with "Oct 30 2008" making the reviews look fake (eek!).